At Nike Sales Store, we stand behind our performance gear just like we stand behind your right to satisfaction. If your purchase doesn’t meet your expectations, our streamlined returns process ensures you can shop with confidence.

Returns & Exchanges Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags and packaging
  • Return Cost: Customer responsible for return shipping
  • Refund Method: Original payment method
Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on Underwear & Nightwear and Swimwear unless items arrive defective or incorrect.

Step-by-Step Return Process

1. Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange
Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Dear Nike Sales Store Team,

I would like to initiate a return for my recent purchase (Order #______).
Items to return: [List item names and quantities]
Reason for return: [Size issue/Product defect/Change of mind]
I would prefer: [Refund/Exchange for size _____/Exchange for product _____]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

2. Receive Return Authorization

Within 24-48 hours, we’ll email you:

  • Return Merchandise Authorization (RMA) number
  • Prepaid return label (for defective items only)
  • Detailed packing instructions

3. Package & Ship Your Return

Securely package items with original packaging and include:

  • Completed return form (included in your original shipment)
  • RMA number clearly visible on package exterior

Ship to:
Nike Sales Store Returns
985 Massachusetts Avenue
Washington, US 20017

4. Refund Processing

Once we receive and inspect your return:

  • Timeline: Refunds processed within 5 business days of receipt
  • Method: Credited to your original payment method (Visa, MasterCard, JCB, PayPal)
  • Notification: You’ll receive email confirmation when processed

Note: Bank processing times may add 3-5 additional business days before funds appear in your account.

Exchanges

For size or product exchanges:

  1. Follow standard return process above
  2. Clearly indicate your exchange preference in your return request
  3. We’ll ship your replacement item once return is received

Exchange shipping is free for customers in our global service areas (excluding Asia and certain remote regions).

Damaged or Incorrect Items

If you receive defective or wrong items:

  • Contact us immediately at [email protected]
  • Include photos of the issue
  • We’ll provide prepaid return shipping and expedite your replacement
Performance Promise: Just as Nike products are engineered for excellence, our returns process is designed for efficiency. We aim to resolve all return requests within 72 hours of receipt at our facility.

For additional questions about our returns policy, contact our customer experience team at [email protected].