Shipping Policy

At Nike Sales Store, we’re committed to delivering premium athletic wear and accessories with the same performance-driven approach that defines the Nike brand. Our streamlined shipping and returns processes ensure you can shop with confidence worldwide.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

International Shipping

We ship globally except to Asia and certain remote regions. Customers are responsible for any customs duties, taxes, or import fees that may apply.

Returns & Exchanges

Return Policy Overview

• Return Window: 15 days from delivery date
• Condition: Items must be unworn, unwashed, with original tags and packaging
• Return Cost: Customer responsible for return shipping (except for defective/incorrect items)
• Refund Method: Original payment method

Non-Returnable Items: For hygiene reasons, we cannot accept returns on Underwear & Nightwear and Swimwear unless items arrive defective or incorrect.

Step-by-Step Return Process

1. Initiate Your Return

Email our customer service team at [email protected] with:

• Your order number
• Item(s) you wish to return/exchange
• Reason for return
• Whether you prefer refund or exchange

2. Receive Return Authorization

Within 24-48 hours, we’ll email you:

• Return Merchandise Authorization (RMA) number
• Prepaid return label (for defective items only)
• Detailed packing instructions

3. Package & Ship Your Return

Securely package items with original packaging and include:

• Completed return form (included in your original shipment)
• RMA number clearly visible on package exterior

Ship to:
Nike Sales Store Returns
985 Massachusetts Avenue
Washington, US 20017

4. Refund Processing

Once we receive and inspect your return:

• Timeline: Refunds processed within 5 business days of receipt
• Method: Credited to your original payment method (Visa, MasterCard, JCB, PayPal)
• Notification: You’ll receive email confirmation when processed

Note: Bank processing times may add 3-5 additional business days before funds appear in your account.

Exchanges

For size or product exchanges:

• Follow standard return process above
• Clearly indicate your exchange preference in your return request
• We’ll ship your replacement item once return is received

Exchange shipping is free for customers in our global service areas (excluding Asia and certain remote regions).

Damaged or Incorrect Items

If you receive defective or wrong items:

• Contact us immediately at [email protected]
• Include photos of the issue
• We’ll provide prepaid return shipping and expedite your replacement

For additional questions about our shipping or returns policy, contact our customer experience team at [email protected].